Cancellation Policy
Booking FEE: it is a payment done by customer to secure the booking. It is NON-refundable, BUT if strictly 48h or more notice is given for rescheduling of the appointment, then is transferable. If the technician refuses to do the treatment because of safety of the customer (contraindications which are not the technician's fault and appear from the customer's side like sensitivity of the eyes) deposit is also kept by the salon to cover the overheads.
Please read before you book an appointment!
- The time allocated to you is reserved especially for you.
- Being on time for your session is greatly appreciated, likewise we will endeavour to run on time to the best of our ability.
- We recommend arriving 5 min. prior to your appointment. If forms are required to be filled in, or you need to use the bathroom, then this will not use your "actual treatment time". Click here to fill the form
- Regretfully, late arrival will constitute reduced treatment time, but you will be charged at the full rate.
- If you are 15 min. or more late, we will gladly reschedule you, but we will have to charge you for the missed service.
Cancellation by LashLuv:
LashLuv reserves the right to modify or cancel any session if unforeseen circumstances arise. If we cancel, we shall inform you as soon as possible.
Cancellation by you:
If you wish to cancel or reschedule a booking, please note the following cancellation conditions:
- There is no cancellation fee if you cancel 48 hours or more prior to the session (if deposit is paid, than can be transferred to the next appointment)
- If you cancel with less than 48 hours prior to the session, then a cancellation fee will be incurred. The cancellation fee is equal to the booking fee (see price list)
- The full cost of a session will be charged if you fail to show for your appointment.
How to Cancel your Appointment:
Cancellations can be made by texting the salon on 085 248 7390 - make sure you get a confirmation text that says we received your cancellation.
Please do it over the phone, not in our online booking system, so that we can make all the necessary changes (refund booking fee if applies).
Rescheduling the appointment:
If you would like to reschedule your appointment, please give us at least 48 hours notice, otherwise your deposit will be kept, and we will charge you the full cost of the session.
If you refuse to pay the fee, further appointments will not be given. Before rescheduling, please contact us to make sure all the payments are up-to-date.
GDPR
By booking the appointment you give LashLuv team permissions to sent you reminders, confirmations and promotion offers by Text and email you provided.
Your date will be used only by our company, and they will be stored carefully.